Per user pricing makes IT support simple, fair, and scalable. Instead of unpredictable costs or complex packages, you get a clear, consistent model that grows with your team. Whether you’re onboarding new staff or scaling back, your IT costs adjust seamlessly — no guesswork.

It’s also a reflection of our partnership mindset. Every user matters, and every user gets the support they need. From day-to-day troubleshooting to strategic guidance, we’re here for your people — not just your devices.

Easy to understand, with no hidden costs.

Microsoft 365 offers a robust suite of cloud-based tools designed to enhance collaboration, streamline communication, and boost productivity. With Essentia, you can expect a smooth setup, efficient migration, and ongoing optimisation tailored to your business needs.

Our approach to Microsoft 365 solutions is comprehensive and client-focused. We understand the importance of secure, cloud-based tools in today’s fast-paced business environment.

We believe access and transparency are fundamental to great IT support. That’s why every Essentia partner gets a dedicated End User Support Portal, designed with different levels of access to suit every role in your business. Whether you’re a director, team lead, or end user, you’ll have the right tools and visibility to stay informed and empowered.

It’s more than just logging tickets. It’s a central space where your team can raise issues, track progress, access resources, and see exactly what’s happening. No chasing updates. No wondering what’s going on. Just clarity, control, and confidence.

Because when IT support is truly managed, it should feel effortless. The portal is part of that promise — giving your people what they need, and giving you peace of mind that everything’s being taken care of.

Technology Business Reviews are a core part of how we support you. These aren’t just check-ins; they’re strategic conversations designed to align your IT with your goals, growth, and future plans.

We look at what’s working, what’s holding you back, and what’s coming next. It’s a chance to step back from the day-to-day and make sure your technology is truly serving your business. From infrastructure to security, software to scalability, it’s one of the most valuable things we offer, and it’s what provides the foundation to a true partnership.

Every device in your business is a gateway to productivity, to data, and sometimes, to risk. That’s why device and asset management is a vital part of our managed IT support. It’s about visibility, control, and making smarter decisions — whether you’re scaling up, replacing ageing tech, or tightening security.

At Essentia, we believe your technology should be an advantage, not a liability. Asset management helps you stay ahead, stay secure, and stay focused on what matters most.

Email is still one of the most common ways cyber threats reach businesses and without the right protections in place, your domain could be used to impersonate you. That’s why these things are properly configured and actively monitored as part of your managed IT support.

At Essentia we make sure that these email authentication protocols work together to verify that messages sent from your domain are legitimate, helping to prevent spoofing, phishing, and reputational damage. It’s not about ticking a compliance box, or trying to add another service, it’s about protecting your brand.

*** If hosting is not provided directly via Essentia, credentials must be provided for current registrar to access DNS records.

Because we never want you to worry about losing your business critical documentation, Essentia IT support always includes our cloud backup solution, to ensure your critical information is always protected and recoverable.

Essentia Cloud Backup protects Exchange, SharePoint, OneDrive, Teams, and Planner. Essentia backups offer smart insights which allows us to have data-driven conversations with our partners to close the data protection gap. Additionally, our Cloud Backup has automation through M365 Groups Management.

It’s not just about disasters, it’s about peace of mind. Hardware fails, people make mistakes, cyber threats are real. But with the right backup strategy, none of that has to mean downtime or data loss.

Your IT is the quiet engine behind everything your business does and your network is the thread that holds it all together. When either is unstable, everything feels it. That’s why we treat infrastructure and network management as a core part of our support. It’s not just about keeping things online, it’s about keeping things strong.

We proactively monitor, maintain, and optimise your systems to ensure they’re secure, scalable, and ready for whatever’s next. With Essentia, we make sure that your network is secure no matter where you are connecting from, by providing VPN or other remote access solutions. From servers and switches to Wi-Fi and firewalls, we make sure your setup is built to last and built to grow.

By bringing voice calls directly into your Teams environment, your business gets a unified, cloud-based phone system that works wherever your people do. No clunky hardware, no juggling platforms, just clear, reliable calling built into the tools your team already uses.

As a Microsoft Partner we manage the setup, integration, and ongoing support, making sure everything runs smoothly behind the scenes. From call routing to number porting, voicemail to reporting, we handle the details so you can focus on the conversation. At Essentia, we believe technology should simplify, not complicate. Microsoft Teams VoIP is a smarter way to stay connected.